Privacy Notice

SEN Families Unite CIC is a Community Interest Company, private limited by guarantee, registered in England and Wales with company number 17079033. We are the data controller for information collected through this website. You can contact us at senfamiliesunite@senfamiliesunite.uk.

• Your name and the contact details you give us, such as an email address
• The content of any message or enquiry you choose to send us
• Any additional details you decide to include, which may relate to SEND or family circumstances

Please only share the information you are comfortable sharing. You do not need to include sensitive details in a first enquiry.

Enquiries made through this website reach us by email. We do not use the website to build a marketing database, and we do not sell or pass your details to third parties for marketing.

• To reply to your enquiry and provide the support or information you have asked for
• To arrange participation in our activities where relevant
• To meet our safeguarding and legal obligations

We usually rely on our legitimate interests in responding to enquiries and running our community support work. Where you sign up to something optional, we rely on your consent, which you can withdraw at any time. Where the law requires us to act — for example in safeguarding matters — we rely on legal obligation or vital interests.

Messages and any related records are held in secure, access-controlled systems protected by passwords. Access is limited to those who need it in order to respond to you or deliver support.

We do not share your information with third parties except where you have asked or agreed, where there is a safeguarding concern or risk of harm, or where the law requires it. Our website and email services are provided by technology suppliers who process data on our behalf under appropriate terms.

We keep enquiry information only as long as needed to deal with your enquiry and to keep a reasonable record of our work, after which it is securely deleted. Some records may be kept longer where safeguarding or legal obligations require it.

This website does not use advertising or tracking cookies, and we do not run third-party analytics or marketing tracking on it. See our Cookie Policy for details.

Our website links to other organisations, such as official SEND guidance and our free community platform. Those sites have their own privacy notices and we are not responsible for how they handle your information.

This website is intended for parents, carers and adults. Where information about a child is shared with us, we expect it to be provided by a parent, carer or other adult with responsibility for them, and we handle it with particular care.

You have the right to access your information, ask for corrections, request deletion where legally permissible, restrict or object to certain processing, and withdraw consent where consent applies.

Email senfamiliesunite@senfamiliesunite.uk and tell us what you would like us to do. We will respond as soon as we can and within the timescales set by UK GDPR.

If you are unhappy with how we have handled your personal information, you can complain to the Information Commissioner's Office at ico.org.uk.

This notice is reviewed periodically and updated when our website, our practice or the relevant law changes.